Pixelpal is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our services or visit our website. By using Pixelpal’s services, you agree to the practices described in this policy.
We collect various types of information when you use our services or interact with our website. This includes:
Personal Information: When you create an account, sign up for our services, or contact us, we collect information such as your name, email address, payment details, and any content you provide.
Usage Data: We use With Cabin for anonymous analytics. No personal or identifiable data such as IP addresses, unique identifiers, or browser fingerprints are stored. Cabin tracks the minimum amount of data necessary to understand website performance.
Communication Data: We use Tidio to manage live chat and customer support tickets. Data you provide via chat or ticketing is stored to ensure ongoing support and for improving our customer service.
We use the information we collect for the following purposes:
Service Delivery: To provide and manage your Pixelpal subscription, including website development, ongoing support, and access to our services like the live jobs board and growth/support features.
Communication: We use your contact information to send important updates about your account, such as changes to our terms, service updates, and transactional emails regarding your subscription. You are also automatically enrolled in our newsletter upon signing up, but you can unsubscribe at any time.
Support: Data collected via Tidio is used to provide live chat and support services. This helps us address your queries promptly and improve your overall experience.
Pixelpal only shares your data with third-party service providers as necessary to deliver our services. This includes:
Stripe: We use Stripe to process payments. Your payment details are securely handled by Stripe, and we do not store this information directly.
Hosted Green Ltd: Your website is hosted on eco-friendly servers provided by Hosted Green Ltd. No client data is shared with them beyond the hosting of your website.
Tidio: Customer support conversations and tickets are managed through Tidio. Any information shared during these conversations is stored in Tidio’s system for record-keeping and support purposes.
We do not sell or share your personal data with any advertisers or third-party networks.
Pixelpal prioritises your privacy and does not use cookies on its website. Our analytics are powered by With Cabin, a privacy-first service that ensures:
We take your privacy and data security seriously. The following measures are in place to protect your data:
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Once your subscription is cancelled, we may continue to store certain data (such as account information) for legal, compliance, or legitimate business purposes.
You can request the deletion of your data at any time by contacting us (see Section 9).
Under the UK GDPR and GDPR, you have the following rights regarding your personal data:
If you wish to exercise any of these rights, please contact us at privacy@pixelpal.co.uk.
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we will notify you via email or through your account if the changes are significant.
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Email: privacy@pixelpal.co.uk
Postal Address: Pixelpal, 20 Wenlock Road, London, N1 7GU, United Kingdom
